Shipping Information

 Le Soleil Wines carefully selects its suppliers based on proven track records and verified storage in optimal temperature conditions. We ensure that every bottle we offer has been handled with the utmost care — from cellar to delivery. All our wines are transported under strict temperature-controlled conditions to preserve their quality and integrity every step of the way.

Portugal

 FedEX by TNT 

• Delivery Time: 1-2 Days

• Charges:  €4.90 for orders below 50 eur. 

• €14.90 for Fed Ex by TNT Express 1-2 Days + Insurance

• Free delivery on orders over 50 eur. 

Le Soleil Wines Pickup Point

Address: Lisbon, Rua Domingos Tendeiro 7A, 1350-106 Lisbon, Portugal - FREE

Pick-up available only upon confirmation.

Spain

• Delivery Time: 1-2 Days

• Charges:

  • 1 to 3 Bottles: €7.90 EUR

  • 3 to 6 Bottles: €11.90 EUR

  • 6 to 12 Bottles: €14.90 EUR

  • Orders over €200 EUR: FREE / Up to 12-15 bottles

  • No additional charges apply within the EU.

United Kingdom

• Delivery Time: 3-4 Days

• Charges:

  • 1 to 3 Bottles: €14.90 GBP

  • 3 to 6 Bottles: €16.90 GBP

  • 6 to 12 Bottles: €22 GBP

  • Orders over €250 GBP: FREE / Up to 12-15 bottles

  • Customers are responsible for all customs charges, including any applicable VAT and excise duties upon delivery. Le Soleil Wines does not issue refunds for orders refused or returned due to unpaid import duties or taxes or undelivered by the or undelivered due to the customer's absence at the delivery address.

United States

We deliver wine in 1, 3, 6, 12, 24 Bottles Box. 

• Delivery Time: 1.5-2 Weeks + Local Delivery Time by UPS depending on destination.

• Charges: 

ALL INCLUSIVE USA - DOOR TO DOOR service: 

No license from the side of customer, no paperwork and no custom clearance from the side of customer. All duties paid by Le Soleil Wines.

ALL INCLUSIVE USA - DOOR TO DOOR - 1-3 Bottles - 115 USD

ALL INCLUSIVE USA - DOOR TO DOOR - 4 - 6 Bottles - 155 USD

ALL INCLUSIVE USA - DOOR TO DOOR - 7 - 12 Bottles  - 225 USD

ALL INCLUSIVE USA - DOOR TO DOOR - 13 - 24 Bottles  - 425 USD

* Delivery to the United States may experience delays due to new regulations and tariffs that are changing frequently.

• Customers are responsible for all customs charges, including any applicable VAT and excise duties upon delivery. Le Soleil Wines does not issue refunds for orders refused or returned due to unpaid import duties or taxes or undelivered by the or undelivered due to the customer's absence at the delivery address.

Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Sweden

• Delivery Time: 2-3 Days

• Charges:

  • 1 to 3 Bottles: €11.90 EUR

  • 3 to 6 Bottles: €12.90 EUR

  • 6 to 12 Bottles: €14.90 EUR

  • Orders over €200 EUR: FREE / Up to 12 bottles 

  • No additional charges apply within the EU.

Liechtenstein, Norway, Switzerland, Gibraltar, Iceland

• Delivery Time: 4-5 Days

• Charges:

  • 1 to 3 Bottles: €11.90 EUR

  • 3 to 6 Bottles: €12.90 EUR

  • 6 to 12 Bottles: €16.90 EUR

  • Orders over €200 EUR: FREE / Up to 12 bottles 

  • Customers are responsible for all customs charges, including any applicable VAT and excise duties upon delivery. Le Soleil Wines does not issue refunds for orders refused or returned due to unpaid import duties or taxes or undelivered by the or undelivered due to the customer's absence at the delivery address.

Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Albania, Bosnia & Herzegovina, Moldova, Montenegro, North Macedonia, Romania, Serbia

• Delivery Time: 4-5 Days

• Charges:

  • 1 to 3 Bottles: €11.90 EUR

  • 3 to 6 Bottles: €12.90 EUR

  • 6 to 12 Bottles: €14.90 EUR

  • Orders over €200 EUR: Up to 12 bottles 

Açores and Madeira

• Delivery Time: 1-2 Days

• Charges:

  • Up to 5 Bottles: €38 EUR

  • 6 Bottles Box: €45 EUR

  • 12-15 Bottles Box: €69 EUR

Asia (Hong Kong SAR, Singapore, Japan, Malaysia, South Korea, Bangladesh, Bhutan, Brunei, Cambodia, China, Indonesia, Laos, Macao SAR, Nepal, Philippines, Taiwan, Thailand, Vietnam)

• Delivery Time: 2-3 Days

• Charges:

  • 1 Bottle - €49 EUR

  • 3 Bottles Box: €79 EUR

  • 6 Bottles Box: €99 EUR

  • 8-12  Bottles Box: €179 EUR

  • Orders over €500 EUR: Up to 12 bottles 

Please let us know if you didn't find your location by mail and we propose custom tariff. We also deliver to the sea ports and ships. 

Delivery Locations

• Portugal (mainland)

• Açores and Madeira

Europe 

• All

UK

• All

US

• All

Asia

• Hong Kong

• Singapore

• Philippines

• South Korea 

• Taiwan

• Thailand

Delivery Costs

For orders delivered within mainland Portugal transportation is free. For other deliveries, the delivery cost is calculated based on the order's weight and the respective delivery destination.

Deliveries at Your Hotel

If you are passing through Lisbon and wish to bring your favorite wines with you, Le Soleil Wines offers a delivery and packaging service to your hotel. During the ordering process, select the hotel address as the delivery address. Your order will be shipped within 12 hours or same day as stated before (just choose Same-Day delivery), properly packaged in our extremely durable double corrugated boxes.

Lisbon pick-up point

Rua Domingos Tendeiro 7A Tue-Fr - 12 - 19.00PM

If you choose to pick up your order from our store, enter the message "Packaging for Shipping" in the order message.

Packaging

Our orders are always delivered in 1 - 3 - 6 - 12 bottles high-quality FedEx corrugated board boxes. Each bottle is packed in individual interior protection to shield the bottles from external shocks, ensuring their safety inside the corrugated board box and temperature control. Please note that spirits like Clase Azul Reposado, Clase Azul Anejo, Clase Azul Ultra, and Clase Azul Mezcal, due to their unique bottle formats, may require special packaging, which incurs an additional cost of delivery.

My country is not listed in your delivery destinations. Why?

There are probably local regulations concerning the shipment of alcoholic beverages to your country. If we cannot ship to you now, please check back periodically, because it is possible that the laws will have changed. Contact us by email to lesoleilwines@gmail.com and we will do all our efforts to manage the delivery of the wines you want. 

Return Policy

At Le Soleil Wines, we are committed to delivering high-quality products and ensuring customer satisfaction is our top priority. To maintain our service standards, we partner with reputable transport companies that uphold the highest quality in logistics and delivery.

Important Note:

Customers are responsible for all customs charges, including any applicable VAT and excise duties upon delivery. Le Soleil Wines does not issue refunds for orders refused or returned due to unpaid import duties or taxes or undelivered by the or undelivered due to the customer's absence at the delivery address.

Condition of Products Received:

All our products are stored in temperature-controlled environments, ensuring excellent condition upon leaving our fulfillment center.

Damaged Parcel:

If you receive a damaged parcel during delivery, promptly inspect all items and report visible damages to the transport courier. In the event of broken bottles, contact us at lesoleilwines@gmail.com within 48 hours. Furnish photos of the damaged parcel, and retain the original box. We will initiate a claim with the transport company and facilitate pickup, replacement, or refund according to your preference.

Excess Purchase:

For unopened bottles, we accept returns to streamline event planning. Return the bottles with the original sales receipt within one week after the event, following the "How to return items" procedure below.

Defective Product:

Contact our customer care team at lesoleilwines@gmail.com to report any defects. We will adhere to the "How to return products" procedure. Defective products are subject to evaluation, and if accepted, we will replace or refund following the procedures outlined in "How we issue refunds and exchanges."

Defective Bottle:

If you discover a defective bottle, retain the cork and report it to lesoleilwines@gmail.com. Provide the batch number or send the cork via mail. We will inform you of our decision and issue a coupon voucher or replace the bottle based on your preference.

Timeline for Complaints:

Since we cannot control how you store your bottles, we will only accept complaints on defective bottles within 14 days of the purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by the original sales receipt.

Parcel Refusal:

If you refuse or are unable to receive a parcel, a second delivery attempt will be made at our cost. Please monitor tracking to ensure timely receipt.
Refused parcels will be refunded, excluding shipping and customs fees. If the parcel is refused due to failure or refusal to complete customs clearance, all related costs (including return shipping, customs duties, and handling fees) will be deducted from the refund amount.

Return Process:

To return items, contact our customer care team within 14 days of purchase. Obtain approval before returning items. Email lesoleilwines@gmail.com with the order ID and reason for return. After approval, return items to our warehouse (address on the invoice). You can arrange the return with our transport company at your expense.

Return Shipping Costs:

We cover costs for damaged or wrongly delivered items. Our customer care team will coordinate the pickup. For customer-initiated returns, follow the "How to return items" procedure and send items in the original box to our address - Rua Sao Domingos de Benfica 7 c/ve 1500-555, Lisbon - Portugal.

Refunds and Exchanges:

Defective items may be exchanged for equal or greater value. Refunds for returned wines will be issued in the original form of payment or as a coupon voucher within 14 days of the return, based on the client's preference. Refunds or exchanges are issued only after the order has been returned to our warehouse.