Shipping Information
Delivery
| Destination | Time | 1–3 bottles | 4–6 bottles | 7–12 bottles |
|---|---|---|---|---|
| Portugal (mainland) | 1–2 days | Quoted in the offer | ||
| Lisbon pick-up · R. Domingos Tendeiro 7A, by appointment | — | No charge | No charge | No charge |
| Spain | 1–2 days | €15 | €25 | €35 |
| European Union | 2–3 days | €29 | €35 | €40–55 |
| Switzerland, Norway, Iceland, Liechtenstein | 4–5 days | €29 | €39 | €59+ |
| United Kingdom | 3–4 days | £29 | £39 | £55 |
| Azores and Madeira | 1–2 days | €38 | €45 | €69 |
| USA (door-to-door, all duties included) | 1.5–2 weeks | $250 | $375 | $450 |
| Asia (Hong Kong, Singapore, Japan, South Korea, China and others) | 2–3 days | €175 | €225 | €395 |
Prices per shipment. More than 12 bottles and large formats: quoted in the offer.
Delivery to ports and vessels is also available. Customers outside the EU are responsible for local customs, VAT and excise duties. Refused parcels are not refunded.
All wines are subject to availability confirmation before processing.
Hotel Delivery and Pick-up
Delivery to Lisbon hotels is available, dispatched within 12 hours or on the same day. Collection is possible at our Lisbon pick-up point, R. Domingos Tendeiro 7A, Lisbon, by appointment.
Packaging
Orders ship in 1, 3, 6 or 12-bottle FedEx-certified boxes with individual bottle protection. Large-format bottles (Clase Azul Reposado, Añejo, Ultra, Mezcal) may require custom packaging at an additional charge.
Payment
We accept payment by bank transfer to the company account (SEPA transfer in euros, or international transfer to our IBAN) and by PayPal. Payment details are included in every written offer.
Bottles are reserved for the validity period of the offer and dispatched once payment is received.
Return Policy
Damaged parcels: please photograph the parcel and inspect it with the courier on delivery, and send us your claim within 24 hours.
Defective bottles: claims are accepted within 14 days of purchase.
Return address: Rua São Domingos de Benfica 7 c/v e, 1500-555 Lisbon.
Cancellation of a paid order before dispatch is refunded less non-refundable payment and currency conversion fees, where permitted by law.